Like any business, we give refunds:
Refunds are provided in the following three (3) situations:
1. Service Quality Issues
- If we perform below the professional standard expected, and both parties agree that we did not fulfill our obligations as outlined in the signed agreement, a refund may be issued.
- The client must abide by all terms and conditions agreed upon at the start of the engagement for this refund to apply.
2. Withdrawal from Representation
- If we must excuse ourselves from representation due to reasons ethically allowed under legal practice standards, we will evaluate the status of the work completed:
- No Work Completed: A full refund will be issued.
- Partial Work Completed: A partial refund will be considered after assessing whether the client received any benefit from the services rendered.
3. Abusive Conduct by the Client
- We are committed to respectful, professional interactions with all clients and expect the same in return.
- If a client exhibits abusive or disrespectful behavior toward any member of our team, we reserve the right to withdraw from representation.
- In such cases, a refund will be provided after the services provided are billed at the standard hourly rate.
Additional Information
- All terms regarding refunds, service quality, and client conduct are explicitly outlined in the client agreement signed at the beginning of our engagement.
- This written agreement ensures that both parties are fully aware of their rights and responsibilities, and serves as a guide in resolving any disputes regarding services or refunds.
Our Commitment
Frontera Labor is dedicated to providing a positive experience for all our clients. Our refund policy reflects our commitment to accountability, ethical practices, and mutual respect in all client relationships. If you have any questions about this policy or the terms of your client agreement, please feel free to contact us.
